External Reference Check Template

Team Member - External Reference Check Template

 


Applies to: all TWL Store Management Team


Overview

All potential team members (both internal & external) must be reference checked using a minimum of two previous roles. This must include at least one reference from the candidate's direct manager in his/her most recent or current role. Where they have no previous work experience, a previous institution that they have attended such as a school must be contacted. 


At times a candidate may be reluctant to permit reference checking from their current employer until they have been offered the role. If this happens, and if the other reference checks are suitable, a candidate may be offered a role CONDITIONAL upon receiving a statisfactory reference from their current employer. 

To comply with the Privacy Act, the candidate must sign the Application Form which authorises us to seek personal informaiton about the individual from another sourc.e 

You must transfer this information into the candidate’s reference check on the Applicant Tracking System/Snap Hire before you can proceed to Verbal & Email Offer.

Referree Details

Confirm the details below with the referree before asking questions about the candidate:


Referee Name

 


 

Referee Position

 


 

Company Name 

 


 

Contact Number

 


 


Candidate Questions

Confirm these questions about the candidate with the referee:

Employment Period

How long have they worked for you?

 


 

Did they  report directly to you?  Yes / No If not, who do they report to?

 


 

Position

Can you please confirm their position when they worked for you?

 


 

Role and duties

Please describe their responsibilities in this role

 


 

Performance

How would you rate their performance in their role?

 

1 = very poor 2 = poor 3 = good

 

Learning Orientation 

How would you rate their ability to pick up new skills?

 

4 = very good

1 = very poor 2 = poor 3 = good

4 = very good

 

Relationship Building 

How would you rate their ability to develop good working relationships with their team?

 

1 = very poor 2 = poor 3 = good 4 = very good

 

Approach towards customers 

How would you rate Trudy's service skills and attitude towards internal and external customers?

 

1 = very poor 2 = poor 3 = good 4 = very good

 

Working under pressure 

How would you rate Trudy's ability to work under pressure or to tight deadlines? 

 

1 = very poor 2 = poor 3 = good 4 = very good

 

Honesty and Integrity 

Did you have any concerns around their honesty or integrity?  Yes / No

If yes, please explain

 


Health and Safety

Are you aware of any injuries or illnesses that may prevent them from doing this role? 

If so, please explain

 

Yes / No

 

 

Re-employ 

Would you re-employ them?

If no, please explain why

Yes / No

 

 

Recommend 

Would you recommend them for this role? 

If not, please explain why

Yes / No

 





Wrapping Up

 

Any further information 

Is there anything else that you feel we should know about them or anything we haven't covered that

you think we should be aware of?  Yes / No


If yes, please explain

 


 


Remember to thank the Referee for taking their time to give you a reference for your candidate. 


Next Steps

You must now transfer this information into the candidate’s reference check on the Applicant Tracking System/Snap Hire regardless of the outcome of the reference. 

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