The Warehouse Way - A Team Member's Handbook Inclusion and Belonging

The Warehouse Way - A Team Member's Handbook (Inclusion and Belonging)



Applies to: All TWL

Inclusion and Belonging


Here at TWG, we’ve got a great track record of taking bold steps in addressing major social issues that impact our team our and country

Family violence is not OK. Asking for help is

Family violence is an unfortunate reality for many families in New Zealand. To support our team members who may be experiencing family violence The Warehouse will offer up to 10 days of paid leave in any calendar year to be used for medical appointments, legal proceedings and other activities related to family violence.

If you are a person that uses Violence in your family and would like to learn about other ways of coping – asking for help is always OK. We can put you in touch with agencies that can help. The Warehouse may also be able to provide you with unpaid time off to attend these appointments.

Gender Transition Support

At TWG we have our Gender Transition policy which acknowledges some of the unique needs of team members wanting to transition and formalises our commitment to enabling access leave and support for gender transition.

There are four broad areas in our Gender Transition policy:
  •  An additional 10 days paid leave for medical related appointments that are associated with gender reassignment surgery.
  •  Use of existing leave (including sick leave) in relation to identifying as a different gender.
  •  Free and confidential counselling through OCP for those thinking about transitioning. 
  •  A business commitment to formulate support plan to meet the needs of transgender team members.

Please refer to the policy available on Knowledge Base

Suicide Prevention

Suicide is one of the things New Zealand is most known for in the area of mental health. Distressingly, NZ has some of the highest suicide statistics in the world, especially amongst our youth. Last year, around 600 New Zealander’s took their own lives – about 100 of those were children.
At TWG we want to support and encourage team members who may be contemplating suicide to access the professional help they need without the barrier of the initial GP visit cost.
The policy provides for:
  •  one paid GP/Doctor visit to seek support related to suicide for team members.
  •  paid time off for professional support appointments related to suicide eg. counselling
  •  where practical, helping team members to arrange their GP visit or counselling visit where this is urgently required.
  •  provision for a team member (with their manager’s approval) to take an immediate family member to see a GP as a suicide intervention during work hours, without loss of pay.
Please refer to the policy available on Knowledge Base


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