Welcome back return from unplanned sick leave process

Welcome back return from unplanned sick leave process




Applies to all TWL team members

Welcome back (return from unplanned sick leave) process


Responsibilities


Team Members

Welcome back is an opportunity for you to meet with a manager when you return to work after a period of absence.

  • This gives your manager the opportunity to welcome you back to work and update you on anything that happened whilst you were away
  • It also gives you the opportunity to discuss any ongoing issues in relation to your absence
  • It’s also important that you understand the policies and house rules of the business

Managers

The process ensures that all team members are met with by their line manager on their return to work from a period of unplanned absence, this provides the opportunity to welcome back to work those team members and update them on what has happened whilst they were away and assist with working as one team.

It also provides an opportunity to ensure that the team member is fit to return to work and complete their usual duties and an opportunity for the team member to notify the business of any ongoing issues relating to absence. Having Welcome Back conversations will help TWG support team members attendance at work.

You have the following responsibilities:

  • Understand what the process is in regards to Welcome Back
  • Know the steps you need to take to effectively manage attendance
  • To involve People Support as soon as an absence situation develops into a performance issue

Frequently Asked Questions

When should a Welcome Back be completed?
  • With a team member who has been absent from work on their first day back
  • Refer to the Welcome Back Manager's Guide

Does every team member complete the Welcome back process?
Every team member who has had an unplanned absence regardless of the reason


How do I manage situations where a team member has high absence?
  • Use the Welcome Back Manager’s Guide to help you
  • Use the Managing Poor Performance Manager’s Guide to help you

How do I know how my stores absences are tracking?
By viewing the Dashboard in Microstrategy or in MyPay.


For more information consult the following policies:

Sick Leave Policy
Discretionary Leave Policy
Wellness Support Policy

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