Team Member User Guide to MyPay - Forgotten password

Applies to: all TWL team members

How to reset your MyPay Password

If you have forgotten your MyPay password, click on the 'forgotten password' link:

Then enter your username (employee number) and click next:

This will take you to the New Password screen:

Enter in your IRD number and Date of Birth only. Make sure you keep to the specified format, ie, if your IRD number is less than 9 digits long, please add a zero (0) at the start of the number (0########).

For Date of Birth, enter as dd/mm/yyyy.

Click Submit. The system will now generate a temporary password for you. Copy this password (exclude any spaces either side).

Click Login page. The system will now ask you to change your password. Paste your temporary password into the 'Old or Temporary Password' box.

Then choose a new password that meets all the requirements, and type that into 'New password' box and again into 'Confirm password' box.

Click Submit. The system will now take you to your MyPay Homepage ready to start, and your new password will be active.

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